Airline Name : Northwest Airlines

Corporate Website Address of  Northwest Airlines : www.nwa.com

About Northwest Airlines

At Northwest Airlines, we pride ourselves at being on the cutting edge of airline technology. From establishing new routes and implementing electronic services aimed at making your travel easier and faster, Northwest Airlines is committed to making your travel experience the most convenient, most enjoyable, and safest possible.

Northwest Airlines is also proud to pioneer the concept of global alliances. Setting a standard followed by many in the industry, Northwest Airlines made worldwide travel into a virtually stress-free process.

The principal subsidiaries of Northwest Airlines Corporation include:

Northwest Airlines, Inc.
Northwest Airlines is one of the world's largest airlines with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam, and approximately 1,400 daily departures. Northwest Airlines began operations in 1926 and is America's oldest carrier with continuous name identification. Northwest is a member of SkyTeam, an airline alliance that offers customers one of the world's most extensive global networks. Northwest and its travel partners serve more than 1000 cities in excess of 160 countries on six continents.

MLT Inc. (MLT)
MLT Inc. is among the largest vacation wholesale companies in the United States. In addition to its Worry-Free Vacations charter program, MLT markets and supports NWA WorldVacations packages and offers leisure fares to several domestic and international destinations. WorldVacations features discounted scheduled air packages via Northwest Airlines and many other codeshare partners to destinations throughout the U.S., Canada, Mexico, Caribbean, Europe and Asia.

Northwest and Northwest Airlink together operate approximately 1,400 daily departures, with hubs in Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam.

• Northwest began on October 1, 1926, flying mail between Minneapolis/St. Paul and Chicago.
  
• Passenger service began in 1927.
  
• On July 15, 1947, Northwest pioneered the Great Circle route to Asia, with service to Tokyo, Seoul, Shanghai, and Manila.
  
• Northwest operates more than 200 nonstop flights between the United States and Asia each week.

• The U.S. system spans 49 states and the District of Columbia.
  
• Reservations can be made online through nwa.com Reservations or by calling 1-800-225-2525.

Route Strengths
Northwest strengthened its U.S. route system by acquiring Republic Airlines in 1986, gaining hubs in Detroit and Memphis. In 1993, Northwest and KLM Royal Dutch Airlines formed a unique alliance offering convenient and seamless service between the United States and cities around the world. In 1998, Northwest and Continental Airlines announced an alliance improving consumer travel options and delivering a wider range of benefits to millions of air travelers in the Americas, Asia and Europe. Northwest also has marketing affiliations with several regional airlines, operating as Northwest Airlink, that offer dozens of connecting flights daily.

Fleet
The airline operates a fleet of more than 500 aircraft including Boeing 747s, and 757s, McDonnell-Douglas DC-9s and Airbus A330s, A320s and A319s. Northwest also is one of the world's largest cargo airlines, operating a dedicated fleet of 14 B747 freighters. It is the only U.S. combination carrier (passenger and cargo service) to operate dedicated 747 freighters.

The Checklist for the Future

Run a Great Airline
Providing safe, clean, on-time air transportation with luggage, in a professional and consistent manner, is the core of Northwest's mission. We provide prompt and appropriate service recovery when, despite our best efforts, something goes wrong. Northwest leads the industry in consistent reliability, a source of competitive success and employee pride.

Put Customers First
Employees have made the Northwest Customers First Plan the industry leader. We have an ongoing commitment through Customers First Plus to continue to outpace our competitors by providing the best customer service in the industry. We will also do our utmost to offer the best service recovery in the industry by solving problems on the spot. We will strive to be the first choice for passengers and shippers with innovative technology and courteous, convenient service. This allows us to create more choices and make it very easy for customers to do business with us, with the best schedules and the simplest access to our network.

Focus on People
By taking care of Northwest people -- our greatest asset -- they will take care of our customers and our customers will come back in increasing numbers to travel on the Red Tail. We will achieve this objective through enhanced communications, fair and progressive labor relations, state-of-the-art training, and continued improvements to employee services and facilities.

Build our Network
By expanding service from each Northwest hub, domestically and internationally, by expanding our flying and building our alliances with other carriers we will create robust, profitable and sustainable growth. We will further develop cargo and mail services, enhance sales relationships, and grow capacity by flawlessly executing the long-term fleet plan to take delivery of a new aircraft every two weeks for the next five years.

Secure our Future
The Company must ensure sustainable financial stability through a commitment to profitability and shareholder value. This is key to each employee because job security and prosperity are only guaranteed if we are financially successful. To do this we will execute strategies to improve performance, increase productivity, grow revenues, identify high potential areas for expansion, and strengthen our balance sheet by controlling the cost of doing business. We will continue to improve facilities in all service areas and make the investments necessary to execute the Checklist. Significant improvements are underway to the terminals and runway systems of all five Northwest hub airports. The best single example of this is the new Northwest WorldGateway in Detroit